Shipping Terms and Conditions
Delivery Terms and Order Fulfillment
At 96 Coffee , operated by 96 Company , we strive to fulfill your order as quickly and conveniently as possible. Below are the details regarding order fulfillment and product delivery.
1. Placing orders
1.1. Orders can be placed in our online store 24 hours a day, 7 days a week.
1.2. To place an order, select the products you are interested in, add them to your cart and follow the instructions on the store website.
1.3. After placing your order, you will receive an email confirming receipt of your order and providing payment and delivery details.
1.4. The sales contract is concluded when you receive an e-mail confirming your order.
2. Order processing time
2.1. Order processing time is usually 1 to 3 business days from the moment of receipt of payment.
2.2. In exceptional cases (e.g. stock shortages, holiday periods, sales) the delivery time may be longer. In such cases we will inform you of any delay.
3. Payment methods
3.1. At 96 Coffee we offer the following payment methods:
- Online payments via a payment system (e.g. Stripe, Google Pay, PayPal),
- Payment cards (Visa, Mastercard)
3.2. Payment must be made in full before your order is shipped.
4. Delivery
4.1. 96 Coffee cooperates with reputable courier companies to ensure fast and safe delivery of your products.
4.2. Deliveries are made within Poland. If you wish to deliver abroad, please contact us in advance.
4.3. Available shipping methods:
- Courier (delivery time: 1-2 business days),
- InPost parcel lockers (delivery time: 1 business day),
4.4. Shipping costs depend on the selected shipping method and are displayed when placing the order. This cost may vary depending on the value of the order and promotions offered by the store.
5. Free shipping
5.1. The 96 Coffee store offers free delivery within Poland for orders over [insert amount here] PLN.
5.2. Information about free delivery will be automatically included when placing an order if the value of the basket meets the required amount.
6. Receiving your order
6.1. Once your order has been completed and sent for shipping, you will receive an email with the tracking number and information about the estimated delivery time.
6.2. When receiving a shipment from a courier or a parcel locker, please check whether the packaging is not damaged. If any damage is found, we recommend that you draw up a damage report in the presence of the courier and contact us immediately.
7. Delivery problems
7.1. If the shipment cannot be delivered due to the customer's fault (e.g. providing an incorrect address, failure to collect the shipment), we reserve the right to re-deliver at the customer's expense.
7.2. If your ordered shipment does not reach you within the expected time, please contact our customer service department.
8. Order changes and cancellations
8.1. You can cancel or change your order as long as it has not yet been shipped. To do so, please contact our customer service department immediately: [insert email address or phone number here].
8.2. If you cancel your order before it is shipped, we will issue a full refund. Once shipped, you cannot cancel your order, but you may exercise your right of withdrawal.
9. Returns and complaints
9.1. You have the right to withdraw from the contract and return the goods within 14 days of receiving them. Details regarding returns can be found in our "Returns" section
9.2. In case of a complaint, please refer to our "Returns" section and contact us at: hello@1996coffee.com
10. Additional information
10.1. Prices given in the store are gross prices and include VAT.
10.2. During the order fulfillment, situations may arise in which some products are not available. In such a case, we will contact you to determine whether you wish to change your order or refund the missing products.