Frequently asked questions

1. How can I place an order for 96 Coffee?

To place an order at 96 Coffee, simply browse our coffee selection, select your products and add them to your cart. Proceed to the checkout page where you can enter your shipping information and complete the payment process. Once you confirm your order, we'll take care of the rest!

2. What payment methods do you accept?

We accept all credit cards (Visa, Mastercard, American Express), BLIK, electronic transfers, Google Pay, Apple Pay for convenient and secure transactions.

3. How long will it take to receive my order?

We aim to process and ship orders within 24 hours. Shipping times vary depending on your location, but are typically between 2 and 5 business days within the EU. International shipping may take longer. Once your order is on its way, you will receive an email with shipping confirmation and tracking information.

4. Can I track the status of my order?

Yes, absolutely! Once your order ships, we will email you a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website.

5. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please note that shipping times and costs may vary by location. Duties, taxes and fees may also apply and are the customer's responsibility. We recommend that you check your country's import regulations before placing your order.

6. What is your returns policy?

We want you to be completely satisfied with your purchase at 96 Coffee. If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order: hello@1996coffee.com. We will be happy to assist you with an exchange or refund. Please see our Returns Policy page for full details.

7. Can I cancel or modify my order after it has been placed?

We understand that sometimes plans change. If you would like to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request. Phone: 735 605 885 or email: hello@1996coffee.com. However, please note that once an order has been processed and shipped, it cannot be canceled or modified.

8. Do you offer wholesale or B2B purchasing options?

Yes, we offer wholesale options and compose B2B offers for companies, cafes and organizations. If you are interested in placing a wholesale order, please contact our sales team via our B2B page. We will be happy to provide more information and help you place your order.

9. How can I contact customer service?

Our customer service team is here to help! You can contact us by email at hello@1996coffee.com . We aim to respond to all inquiries within 24 hours.

10. Is your coffee organic and ethically sourced?

At 96 Coffee, we pride ourselves on offering high-quality coffees sourced from our own plantation, where we take care of our employees, farmers and strive to be as sustainable as possible in everything we do. We work closely with our suppliers to ensure our products meet rigorous standards for taste, sustainability and fair trade practices. We prioritize environmentally friendly practices and work with farmers who share our commitment to quality and ethical sourcing.

If you have any further questions or need assistance, please do not hesitate to contact our customer service team. Enjoy your coffee shopping at 96 Coffee!