FAQs

1. How can I place an order on 96 Coffee?

To place an order on 96 Coffee, simply browse our selection of coffees, choose your desired products, and add them to your cart. Proceed to the checkout page, where you can enter your shipping information and complete the payment process. Once your order is confirmed, we'll take care of the rest!

2. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), as well as PayPal  for convenient and secure transactions.

3. How long will it take to receive my order?

We strive to process and ship orders within 24 hours. Shipping times vary depending on your location, but typically range from 2 to 5 business days within the EU. International shipping may take longer. You'll receive a shipping confirmation email with tracking information once your order is on its way.

4. Can I track the status of my order?

Yes, absolutely! Once your order is shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or the shipping carrier's website.

5. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please note that shipping times and costs may vary depending on your location. Customs duties, taxes, and fees may also apply, and these are the responsibility of the customer. We recommend reviewing your country's import regulations before placing an order.

6. What is your return policy?

We want you to be completely satisfied with your purchase from 96 Coffee. If you receive a damaged or incorrect item, please contact our customer support within 7 days of receiving your order. We'll be happy to assist you with a replacement or refund. For detailed information, please refer to our Returns and Refunds Policy page.

7. Can I cancel or modify my order after it has been placed?

We understand that sometimes plans change. If you need to cancel or modify your order, please contact us as soon as possible. We'll do our best to accommodate your request. However, please note that once an order has been processed and shipped, it cannot be canceled or modified.

8. Do you offer wholesale or bulk purchasing options?

Yes, we offer wholesale and bulk purchasing options for businesses, cafes, and organisations. If you're interested in placing a wholesale order, please reach out to our sales team at hello@1996coffee.com. We'll be happy to provide you with more information and assist you with your order.

9. How can I contact customer support?

Our customer support team is here to assist you! You can reach us by sending an email to hello@1996coffee.com. We strive to respond to all inquiries within 24 hours. 

10. Are your coffees organic and ethically sourced?

At 96 Coffee, we take pride in offering high-quality, ethically sourced coffees. We work closely with our farmers to ensure our products meet rigorous standards for quality and sustainability.

If you have any further questions or need assistance, please don't hesitate to contact our customer support team. Enjoy your coffee shopping experience at 96 Coffee!